Emergency preparedness is all about planning for the unexpected—but equally it’s about executing on that plan in the heat of the moment. When an incident occurs, the right people and resources need to be mobilised quickly, information and updates shared instantly and any required actions coordinated easily to resolve the situation.
Collaboration—the ability of two or more people, teams or organisations to communicate and work together seamlessly—is vital for timely and effective critical event management (CEM).
But that’s easier said than done. Many companies face barriers when it comes to planning, preparation and deployment.
We are extremely impressed with the RAYVN solution. It's straightforward and easy to use, which allowed us to train our teams and implement the program quickly. The collaboration features are excellent - we've been able to connect more than 1,000 staff and nearly 450 sites through the stakeholder and team functionalities in RAYVN to share information and reporting, as well as easily monitor and manage incidents.
Melissa CameronSenior Vice President and Partner of Southwest Strategies
Why Collaboration Matters
Whatever the critical incident—whether it’s a cyber-attack, a fire/explosion, a shooting incident, a natural disaster, a toxic spill, a terrorist attack, equipment failure or an injury—every second counts.
Collaboration is vital to:
- mobilise the team
- gain instant, accurate situational awareness
- coordinate action
- act quickly
- share real-time updates
- keep stakeholders informed
Collaboration means that the entire emergency response network can understand the situation instantly, respond immediately and focus on what needs to be done.
Barriers to Collaboration
Yet, many companies, especially those working with paper-based solutions or manual processes, face challenges that can impede the ability to collaborate effectively in real-time to resolve a critical event.
- Accessibility issues with paper-pen solutions
- Poorly defined roles and responsibilities
- Lack of training and preparation
- Siloed communications
- Fragmented systems
- System vulnerability to cyber-attacks
Finding a secure, single solution that enables coordination is a key step in overcoming the barriers to collaboration and gaining the many benefits that such an approach offers for emergency preparedness and response.
How RAYVN Unlocks the Power of Collaboration
For Critical Event Management (CEM), real-time collaboration enables everyone in an emergency response network, including internal teams and external stakeholders to share information, take coordinated action and exchange updates seamlessly to resolve any incident as efficiently as possible.
With RAYVN you unlock the power of collaboration for secure, real-time critical event management with external stakeholders and partner organisations. You can build, mobilize and manage your emergency response network freely–all without compromising sensitive information.
How RAYVN’s Integrated Collaboration Feature Works
Effective emergency preparedness begins with a comprehensive plan that identifies any threats/risks, documents procedures to resolve any incident/scenario as well as clearly defines roles/responsibilities across the entire emergency response network.
The emergency response network should include all
- Internal team members
- Dispersed team members
- Emergency Responders
- External Stakeholders: various partners and organisations.
All too often, emergency preparedness stumbles from the start because a company has failed to provide the access needed to external stakeholders.
But the RAYVN solution overcomes this barrier with its built-in collaboration functionality, which enables any customer to invite external stakeholders/partners to join the company’s emergency response network for free.
EXPAND YOUR EMERGENCY RESPONSE NETWORK FREELY with RAYVN
- Identify any external stakeholders or partners you’d like to include.
Invite any external stakeholder or partner to join your emergency response network free-of-charge.
Build your trusted network of partners within the RAYVN software application.
Collaborate when it counts in real-time to resolve any incident.
With RAYVN you can collaborate when it counts for secure, real-time critical event management with external stakeholders and partner organizations.
- Secure: Encrypted point-to-point collaboration protects every communication with your external stakeholders.
- Intelligent:You control the information you share with anyone in your emergency response network.
- Flexible: You can update the right people with the relevant information at the right time.
Quite simply, RAYVN gives you the power to build, mobilize and manage your emergency response network effectively–all without compromising sensitive information or confidential data.
Recover and build resilience for the future through collaboration.
Following the resolution of the incident itself, follow-on actions and analysis are needed to enable recovery and build resilience for the future. With RAYVN’s digital solution, there is no need for follow-on conversations to reconstruct events and capture any actions taken.
Thanks to RAYVN’s time-stamped logs, which capture every action taken, it’s easy to generate comprehensive reports. To offer a few examples, reports can be generated for compliance purposes, insurance claims, the handling of next-of-kin communications and post-incident assessment internally. Meanwhile, when sharing or circulating reports, you maintain complete control over who has access to any given report: to protect sensitive data and confidentiality for your organisation.
Post-incident reporting and review processes help to identify any key learnings or insights to be folded into emergency preparedness for the future. This is a good time to assess your existing plans and policies, training needs/exercises and collaborations with external stakeholders. Reporting helps to take any corrective actions needed for emergency preparedness across the entire emergency response network to build resilience for now and the future.
Summary: The Benefits of Collaboration with RAYVN
With RAYVN, any organisation can reap the benefits of collaboration for greater efficiencies in emergency preparedness and critical event management.
- Pull together in a crisis: When lives are at stake, assets are at risk and a company’s reputation is on the line, the ability to work together in real-time can make all the difference.
- Mobilise External Stakeholders/Partners Securely: Encrypted point-to-point connections enable any company to share, request and exchange data with external stakeholders/partners–all without putting sensitive information at risk.
- Build Resilience: A collaborative approach to critical event management can help to cultivate a more vigilant safety culture and build resilience for the future as best practices are identified and put into practice as well as reinforced through ongoing exercises and drills.
This easy-to-use digital solution leverages integrated collaboration capabilities and features to boost efficiency, responsiveness and resilience in emergency preparedness and critical event management.
With RAYVN, you can collaborate when it counts—when precious minutes and seconds make all the difference—to mitigate the negative impacts of any incident, protect your organisation’s brand reputation, minimise downtime and save lives.
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