Keolis Norway chooses RAYVN for incident management and efficient day-to-day running of operations

Steph Gustav Hauge AndersenNews

Background and challenges

Keolis’ top priority is safety. Transporting approximately 45 000 passengers daily, as well as having drivers, dispatchers, and cleaners out on the rail line, various incidents in different scales may occur. The communication processes during these incidents were one of Keolis’ key challenges. Molijn states, “During an incident, a number of people need to be notified, and it is crucial that all teams and personnel involved are kept in the loop. RAYVN solves this critical challenge with its instant notification function through the app, email and text messages, available with the click of one button only”.


Daily logging with RAYVN

In addition to solving communication issues, Keolis also actively uses RAYVN as a tool for daily logging. Activities, tasks, and incidents are constantly being logged in the feed. Starting a log every day always keeps key personnel updated on daily operations and deviation. “It is critical for us to quickly get a total overview of the situations and with RAYVN, incident logs within the daily log can be implemented in less than 30 seconds, and staff members are notified immediately. We no longer have to compose emails or text messages”, says Molijn. He further adds, “Time-consuming paperwork is now digitized, making the daily operations of Bybanen more efficient. The real-time sharing of important information among Security Manager, maintenance, and Operations Manager is accessible at any time, and all documentation is saved in reports for analysis according to contingency plans”.

Keolis’ top benefits of using RAYVN

  • Notify personnel and teams efficiently
  • Daily logging of incidents and activities
  • Time-consuming paperwork have been digitized
  • Real-time sharing of important information among key personnel and external resources
  • Analyzing incidents according to contingency plans
  • Tracking previous incidents and assigned tasks
Keolis Logo

about Keolis Norway

Keolis Norge AS, provider of mobility solutions, is the operator of Bergen Light Rail Bybanen. Together with the extensions of the Bybanen network since the opening in 2010, Keolis Norge has grown, and today count nearly 130 employees. The drivers, dispatchers and cleaners take pride in transporting approximately 45,000 passengers daily, boasting one of the highest safety ratings in Europe.

Globally, Keolis is a pioneer in shared mobility solutions, with nearly 60,000 employees in 16 countries. Headquartered in Paris, France, the Keolis group integrates and operates a wide range of transportation mode, securing the mobility needs of 3 billion passengers annually.

It is critical for us to quickly get a total overview of the situations…René Molijn

About René Molijn

René Molijn is Head of Safety and Security at Keolis Norge. He joined Keolis in 2013 as QHSE coordinator and has previously worked in the Ministry of Defense in the Netherlands. René is satisfied with the user-interface of RAYVN and the functionality the system has to offer Keolis’ daily operations.

The real-time sharing of important information among Security Manager, maintenance, and Operations Manager is accessible at any time, and all documentation is saved in reports for analysis according to contingency plans.René Molijn
About the Author
mm

Steph Gustav Hauge Andersen

Sales Executive in RAYVN

Get your free trial

You can sign up for a free trial today, and start using RAYVN today. The trial provides free use for 14 days. We don't require any payment information.

Let's do it!

read more