Featured image for “Crisis Management Is a Series of Small, Smart Decisions”

Crisis Management Is a Series of Small, Smart Decisions

When a crisis strikes, there’s no one right move that will save the day. Instead, many small decisions enable the team to understand the...
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Featured image for “Your Crisis Response Plan Could Be Trapped in the Past”

Your Crisis Response Plan Could Be Trapped in the Past

Still relying on the telephone and the ‘telephone game’ 1, SMS blasts, and endless call lists to manage critical events? That’s like using a...
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Featured image for “Communication breakdown – do your crisis communications create chaos and confusion?”

Communication breakdown – do your crisis communications create chaos and confusion?

When a crisis hits, every second counts—but too many organizations waste precious time juggling a tangled mess of tools. Video calls, Slack, WhatsApp, email...
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Featured image for “Eight Tips for Handling Incidents and Communicating with Others”

Eight Tips for Handling Incidents and Communicating with Others

From time to time, organizations can face unforeseen critical events. It can be an event like a fire, an injury, a cyberattack, etc.; in...
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