incident management for
LOGISTICS AND TRANSPORTATION
Service providers within the logistics and transportation sector are faced with different scenarios that put their organizations and operations to the test.
How the organization handles challenging situations is vital regarding the potential loss of revenue and damage to the companies reputation.
When a situation occurs, or during complex day-to-day operations:
Use RAYVN to
Notify your personnel on multiple platforms
Is it difficult to get hold of necessary personnel fast enough?In cases of accidents, injuries, extreme weather, IT disruptions etc everybody knows that many persons need to be notified and that time is of the essence. By using RAYVN, you can reach your personnel in seconds, leaving you to focus on the situation instead of wasting precious time on calling, emailing and SMS’ing. RAYVN offers a unique two-way notification system that notifies all through automated voice calls, SMS, email and mobile-app notifications.
Communicate with your staff in a real-time
Do you have difficulty keeping everybody informed with correct information? When incidents occur, everyone needs to be updated with the latest information. Managers will constantly be handling phone calls, SMS’s and emails to keep everyone up to date. This is a waste of time. RAYVNs unique shared log offers a simple and intuitive interface for sharing information, in real-time, to everyone involved.
Manage and assign tasks
Is it challenging to get personnel to follow company protocol and to distribute tasks ad hoc quickly? Lots of personnel are often involved in the incident management, and it is often difficult to know that company protocol is being followed, and that tasks are completed as expected. RAYVN solves this problem by introducing an easy to use task management tool. Tasks can be pre-defined in different action-cards, as well as assigning tasks on the fly during an ongoing situation. Assign tasks to persons, and set deadlines. Your personnel can monitor the tasks, and mark them as completed on their mobile phone.
Send valuable information to your entire line of service
Is it hard to get verification from everyone that they have received important information? RAYVN let you send a SMS to your personnel, asking them to verify if that they have received the message. “To all personnel: Due to extreme weather we need to cancel all today’s operations. Please confirm with OK to verify that you have received this message”. RAYVN collects everyone’s response, and you can focus on the ones that haven’t responded.
Automatic documentation and reports
Do you spend hours or even days on reporting and documentation? After the incident has been managed, reporting can take hours and potentially days to complete. You need to document the timeline of the incident, who did what, and what they did. Was the protocol followed? Gathering this information from emails, SMS and phone calls is a tedious task. And accurate information is expected from management, insurance companies, customers, and authorities. RAYVN gathers all information from your incident management and generates a full report through the click of a button. All actions, decisions, activities, and communication is recorded in real-time during the incident.
Monitor the position of your resources
Do you know where your personnel and resources are when a situation occurs? After your personnel has been notified and accepted to join the shared log, the operators can view everyone’s location on the map. Their position is gathered from the GPS on their mobile phones. This lets the operator an excellent birds-eye-view of where everyone is position in relation to the ongoing incident.
Review data and statistics
What kind of incidents represents the most significant burdens to your business? RAYVN collects data from all incidents that have been handled. Review and analyze the different types of incidents, and get the data you need to better be able to avoid the straining situations.
Examples on how RAYVN can be used
during Incidents / crisis
Trailer with high-value cargo is involved in a traffic accident
The driver is injured, and the cargo is in danger of being contaminated if not being handled immediately. How do you manage the situation, and coordinate the effort to secure the driver, trailer, and cargo?
- Notify teams and personnel about the incident
- Share information to all involved about updates of the situation
- Assign specific personnel to secure the vehicle, and other personnel to handle the cargo
- See where all resources are located related to the location of the accident
During day-to-day operations
Day-to-day operations of the metro train
Every driver and personnel use their mobile phone to communicate with the operators, and adding every small or major incidents that might occur during the day.
- At the start of the day, send a notification to all personnel on duty
- The daily log is based on predefined templates with a set of tasks that need to be done each day
- RAYVN is the shared mean of communication between the operator central and the drivers with updated information in real-time
- All communication is being logged for documentation and evaluation
- When incidents happen during the day, they created in the log giving the operator a status of all ongoing incidents that need to be handled
- The list of incident types can be customized, and be set up according to the severity of the situation, with custom tasks and a description of what the staff should do
- The operator can generate a report from the daily log, a specific incident, and review what type of incidents that represent a problem for the business.