Critical Event Management for
Service providers within marine shipping are faced with challenging scenarios that put their organizations and operations to the test
How the organization handles challenging situations on board the vessels, as well as onshore, is vital regarding the potential loss of revenue and damage to the companies reputation.
Use RAYVN to mobilize, organize, and coordinate salvage proceedings, port assistance, towing procedures, and other types of critical situations.
When a situation occurs, or during complex day-to-day operations:
Use RAYVN to
Notify your personnel about critical events
Is it difficult to get hold of necessary personnel fast enough?In cases of accidents, injuries, extreme weather, IT disruptions etc everybody knows that many persons need to be notified and that time is of the essence. By using RAYVN, you can reach your personnel in seconds, leaving you to focus on the situation instead of wasting precious time on calling, emailing and SMS’ing. RAYVN offers a unique two-way notification system that notifies all through automated voice calls, SMS, email and mobile-app notifications.
Communicate with your personnel in real-time
Do you have difficulty keeping everybody informed with correct information? When critical events occur, everyone needs to be updated with the latest information. Managers will constantly be handling phone calls, SMS’s and emails to keep everyone up to date. This is a waste of time. RAYVNs unique shared log offers a simple and intuitive interface for sharing information, in real-time, to everyone involved.
Manage and assign tasks
Is it challenging to get personnel to follow company protocol and to distribute tasks ad hoc quickly? Lots of personnel are involved in the management of critical events, and it is often difficult to assure that company protocol is being followed, and that tasks are completed as expected. RAYVN solves this problem by introducing an easy to use task management tool. Tasks can be pre-defined in different action-cards, as well as assigning tasks on the fly during an ongoing situation. Assign tasks to persons, and set deadlines. Your personnel can monitor the tasks, and mark them as completed on their mobile phone.
Send valuable information to your entire line of service
Is it hard to get verification from everyone that they have received important information? RAYVN let you send a SMS to your personnel, asking them to verify if that they have received the message. “To all personnel: Due to extreme weather we need to cancel all today’s operations. Please confirm with OK to verify that you have received this message”. RAYVN collects everyone’s response, and you can focus on the ones that haven’t responded.
Involve insurance and media handling instantly
Is it complicated to keep insurance and media agencies in the loop? During critical events, insurance companies and media handling agencies are very often involved. They are typically engaged in the situation at a later stage than desired. RAYVN solves this by giving access to these resources immediately through the notification setup. You can share information with these actors through separate rooms in the log. This enables instant engagement and full control. RAYVN can be set up to automatically notify the dominant insurance companies within shipping and maritime industries.
Increase cooperation with Emergency Response Services
RAYVN can help to increase the cooperation between Emergency Response Services (ERS) and the Master of the vessel immediately after the incident has occurred. Efficient communication between these parties may reduce the time used to perform the necessary stability and stress calculations.
Automatic documentation and reports
Do you spend hours or even days on reporting and documentation? After the incident has been managed, reporting can take hours and potentially days to complete. You need to document the timeline of the incident, who did what, and what they did. Was the protocol followed? Gathering this information from emails, SMS and phone calls is a tedious task. And accurate information is expected from management, insurance companies, customers, and authorities. RAYVN gathers all information from your incident management and generates a full report through the click of a button. All actions, decisions, activities, and communication is recorded in real-time during the incident.
Monitor the position of your resources
Do you know where your personnel and resources are when a situation occurs? After your personnel has been notified and accepted to join the shared log, the operators can view everyone’s location on the map. Their position is gathered from the GPS on their mobile phones. This gives the operator an excellent birds-eye-view of where everyone is position in relation to the ongoing incident.
Review data and statistics
What kind of critical events represents the most significant burdens to your business? RAYVN collects data from all incidents that have been handled. Review and analyze the different types of incidents, and get the data you need to better be able to avoid straining situations.
Examples on how RAYVN can be used
Ship takeover by hostiles
When a ship is taken over by terrorists, pirates, or a hostile power – how do you handle the situation? You will have to coordinate with military/security personnel, communicate with Next of kin and media, as well as to deal with complications regarding your cargo.
Extreme weather conditions put your fleet and operations to the test. How you prepare and manage bad weather conditions can save your organization for vital resources.