Critical Event Management for

energy companies

Critical events directly impacting energy companies are predicted to occur with higher frequency and severity


The energy sector represents a critical national infrastructure. Disruption of service might cause entire communities to be nonfunctional, leading to unimaginable consequences.

RAYVN provides the most effective tool for the management of any type of incident within the energy sector. The ability to prepare for critical events, and learn from previous instances, is also vital for overall business continuity and reputation.

We have chosen to use a cloud-based system - RAYVN, so that we can interact and contribute in emergency preparedness via mobile or tablet, regardless of where in the world we are.
Dino Wachendorf, Agder Energi
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When you experience a critical event, there must be no doubt about how to use the emergency system. Even if you practice regularly, you spend little time inside the emergency system. In a crisis situation you should not have to worry about how to use emergency tool. You should intuitively know how to use it. Just like when calling a phone or writing a document in Word.
Dino Wachendorf, Agder Energi

Some of our customers

Critical events directly impacting energy companies are predicted to occur with higher frequency and severity

The energy sector represents a critical national infrastructure. Disruption of service might cause entire communities to be nonfunctional, leading to unimaginable consequences.

RAYVN provides the most effective tool for the management of any type of incident within the energy sector.
The ability to prepare for critical events, and learn from previous instances, is also vital for overall business continuity and reputation.

When a critical event occur:

  • What tools do you use to manage your available resources?
  • How do you communicate effectively with your personnel?
  • How do you document your management of critical events?

Use RAYVN to

  • Notify your personnel about critical events

    Is it difficult to get hold of necessary personnel fast enough? In cases of accidents, injuries, extreme weather, IT disruptions etc everybody knows that many persons need to be notified and that time is of the essence. By using RAYVN, you can reach your personnel in seconds, leaving you to focus on the situation instead of wasting precious time on calling, emailing and SMS’ing. RAYVN offers a unique two-way notification system that notifies all through automated voice calls, SMS, email and mobile-app notifications.

  • Communicate with your personnel in real-time

    Do you have difficulty keeping everybody informed with correct information? When critical events occur, everyone needs to be updated with the latest information. Managers will constantly be handling phone calls, SMS’s and emails to keep everyone up to date. This is a waste of time. RAYVNs unique shared log offers a simple and intuitive interface for sharing information, in real-time, to everyone involved.

  • Manage and assign tasks

    Is it challenging to get personnel to follow company protocol and to distribute tasks ad hoc quickly? Lots of personnel are involved in the management of critical events, and it is often difficult to assure that company protocol is being followed, and that tasks are completed as expected. RAYVN solves this problem by introducing an easy to use task management tool. Tasks can be pre-defined in different action-cards, as well as assigning tasks on the fly during an ongoing situation. Assign tasks to persons, and set deadlines. Your personnel can monitor the tasks, and mark them as completed on their mobile phone.

  • Send valuable information to your entire line of service

    Is it hard to get verification from everyone that they have received important information? RAYVN let you send a SMS to your personnel, asking them to verify if that they have received the message. “To all personnel: Due to extreme weather we need to postpone the planned operation. Please confirm with OK to verify that you have received this message”. RAYVN collects everyone’s response, and you can focus on the ones that haven’t responded.

  • Increase cooperation with Emergency Response Services

    RAYVN can help to increase the cooperation between other companies and agencies. In critical events where several entities has to cooperate in order to manage the situation in a best possible way, RAYVN will act as tool that connect the various services.

  • Automatic documentation and reports

    Do you spend hours or even days on reporting and documentation? After the incident has been managed, reporting can take hours and potentially days to complete. You need to document the timeline of the incident, what decisions were made, and the actions that were done. Was the protocol followed? Gathering this information from emails, SMS, and phone calls is a tedious task. Also, accurate information is expected from management, insurance companies, customers, and authorities. RAYVN gathers all data from your incident management and generates a full report through the click of a button. All actions, decisions, activities, and communication is recorded in real-time during the incident.

  • Monitor the position of your resources

    Do you know where your personnel and resources are during a critical event? After your personnel has been notified and accepted to join the shared log, the operators can view everyone’s location on the map. Their position is gathered from the GPS on their mobile phones. This gives the operator an excellent birds-eye-view of where everyone is position in relation to the ongoing incident.

  • Review data and statistics

    What kind of critical events represents the most significant burdens to your business? RAYVN collects data from all incidents that have been handled. Review and analyze the different types of incidents, and get the data you need to better be able to avoid straining situations.

Examples on how RAYVN can be used

scenario 1

Cyber attack

The power supply has been suspended due to a cyberattack on our infrastructure. 150,000 customers lack power. Our reputation as a reliable provider of public infrastructure is at stake.

  • Notify internal and external IT teams, as well as Management, and external partners
  • Share information all involved in real-time
  • RAYVN is hosted externally, and will not be affected by any attack to your systems
  • Assign tasks to personnel according to your needs
  • Work independently on fixing specific systems / servers
  • Manage the critical event on multiple levels – tactically, operationally and strategically
  • Provide public services, Insurance companies etc. with the latest information
  • Document you entire management of the critical event for potential insurance claims, lawsuits etc.
  • See where your resources are located

scenario 2

Extreme weather

A hurricane is causing substantial problems in the area. Strong winds, flooding, and landslides require all personnel and teams to participate. 30% of all households are without power.

  • Use RAYVN to take preemptive measures. Assign tasks to prepare your organization of what is to come
  • Send a notification to your personnel, inform them about the forecast, and get verification to document that the information has bee
  • Create a shared log for the critical event and invite key personnel
  • Share all relevant information to your personnel before, during and after the extreme weather
  • Conduct status meetings in RAYVN throughout the event and set the focus for what you should prioritize
  • View the location of your resources in the RAYVN map
  • Download a report of how you managed the situation and use for documentation and evaluation
  • When needed, use RAYVNs Next of kin Center to manage all communication with family and loved ones of affected personnel

Request a demonstration

Request a demonstration to see what RAYVN is all about. See how RAYVN can improve your overall emergency preparedness. We will contact you to schedule a demo. The demo will be done by a videoconference.