After dealing with an incident or a crisis, there should always be room for post-incident management, hot wash, group debriefs, evaluation, and learning to extract necessary information that can help improve our response or simply address a situation during the incident. Highly effective teams and organizations use post-incident management to learn from their mistakes and improve their processes.
In companies without an established system for post-incident management, one could gather with a group of colleagues over lunch, in the hallway, or on the commute back from work. During times of working remotely or geographically spread out, a debrief of the situation is complicated. If an organization doesn’t have an established plan to facilitate post-incident management, your group may find itself searching to understand what went wrong. The psychosocial aspect is one thing, but much of the potential learning from that incident is also lost.
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